Returns & Exchanges

We hope that you are happy with your MADWAG purchase. If however you would like to return an item, please email us with the details of what you would like to return and why and then post it to:

MADWAG
59 Dove Street
Bristol
BS2 8LS

Returns must be made within 14 days of receiving your order.

Make sure you include a note explaining the reason for the return, and your order details, to enable a refund. The item must be returned at the customer's expense, and in unworn, as-new condition. You may like to send by Recorded Delivery so that the package can be tracked. Sale items cannot be returned unless faulty, and only if the fault is not stated in the product description. The delivery charge is not refundable unless the item is faulty or you have mistakenly been sent the incorrect item (in this case, you will also be refunded the cost of sending the item back)

 

Refunds will be issued within 7 working days of receiving returned items, but may take up to 10 days to appear in your account.

We are happy to exchange your order for item(s) of the same value at the time of purchase.